SHIPPING & ORDER INFORMATION
Friesenweg 4 - D 22763 Hamburg, Germany
Phone 0049 40 88 90 100, Fax 0049 40 88 90 1011
Business hours: Monday - Friday 0900 - 1800, Saturday 0900 - 1300
Commercial Registry: Amtsgericht Hamburg HRB 26880
General Manager: Michael Thönnessen
USt.-ID-Nr.: DE 11854 6088
Delivery and services are according to the following conditions for shipping and our terms of trade (AGB), which can be read and printed here.
All our prices are in EURO (EUR) inclusive 19% (7% for books) German VAT ( Value Added Tax: "Mehrwertsteuer") , but exclusive of costs for postage or carriage.
In general, the german VAT will be charged for all EU orders.
EU customers registered for VAT, please state your valid VAT identification number: VAT Reg.No., P.IVA, MomsNr., N.I.F., No.TVA, SE-Nr., ALV-NRO, OB-Nummer. Those registered customers or customers from outside the EU can have goods shipped without VAT being charged. Please divide the stated catalog prices by 1.19 as this is the VAT free export price!
While great care has been taken in compiling this online shop, we must stress however, that errors or omissions are unavoidable. Product descriptions in this webshop are based on information supplied by our manufacturers and distributors.
We ship with DHL-EUROPACK, Express or parcel post, GLS-parcel service, UPS, FEDEX. Parcels weighing more than 50 kg or individual items which are too bulky for regular delivery by postal service as well as large total orders will be sent by road carrier or sea- or airfreight. Arrangements and quotation will be made individually.
SHIPPING IN EUROPE
rates for shipping and handling standard parcels in Europe (except certain islands):
Zone Europe 1: Belgium, Denmark, Luxembourg, Netherlands, Austria.
Zone Europe 2: France (North), Great Britain, Italy, Sweden ð(South), Switzerland.
Zone Europe 3: Finland, France (South), Ireland, Norway, ðPortugal, Spain, Sweden (North).
Zone Europe 4: Other European countries.
For all parcels of less than 50kg, which are not bulky, we charge a general rate (in EUR, additional VAT):
|Weight||Europe 1||Europe 2||Europe 3||Europe 4|
|0-10 kg||10,00 Euro||15,00 Euro||30,00 Euro||35,00 Euro|
|10-20 kg||15,00 Euro||20,00 Euro||40,00 Euro||45,00 Euro|
|20-30 kg||25,00 Euro||30,00 Euro||55,00 Euro||60,00 Euro|
|30-50 kg||30,00 Euro||40,00 Euro||65,00 Euro||75,00 Euro|
These transport costs are exclusive import duty and possible custom's clearance. Heavy or bulky orders and orders to other countries will be charged individually by quotation.
For worldwide shipment we find the most effective way for your requirements. An offer will be made individually.
PAYMENT FROM EXPORT CUSTOMERS
On request we send a quotation or ProForma invoice by fax for your notice. You can pay by:
1. Visa / Master card / American Express:
We need the card number, expiry date and the cardholder's name and address. Shipments can only made to the card holder’s address. For safety reasons, credit card companies do not allow shipment of mail orders to a different address than the cardholder's account address.
2. Payment in advance by direct bank transfer via our IBAN-account number as stated on the invoice or ProForma invoice (on special arrangement only).
MINIMUM ORDER VALUE
Please note that we are not able to fulfill any export orders of less than EUR 50,00 value.
VISITS IN OUR SHOWROOM
Our shop is open to all customers during our business hours. Customers especially from overseas are kindly requested, if possible, to advise us of their needs 10 days prior to their visit, to make sure that the items ordered or requested are available for investigation and collection.
Monday – Friday: 09.00 am – 06.00pm,
Saturday: 09.00 am – 01.00 pm.