Returns

You have received a shipment from TOPLICHT and you want to return an item? No problem. We are happy to support you.

You dislike the items? They are not fitting perfectly? You made a mistake when you ordered?

In these cases your Right of Withdrawal applies, 
Please continue as follows:

  • Read Right of Withdrawal.
  • Download the Withdrawal Form, open it with the Acrobat Reader, fill it in and send it to TOPLICHT
  • Make sure the item is packed safely.
  • Add the Withdrawal Form to the parcel.
  • Make sure all postage is payed, and send the parcel to

TOPLICHT GmbH
Notkestr. 97
22607 Hamburg
Germany
As soon as the parcel arrives here, we will handle the further processing.

You have a claim of warranty?
The item was damaged during transport? Items are defective? Technical problems occur?

In this case, please contact us before sending back any items. We shall support and advise you. Please contact TOPLICHT directly:

  • Via our contact form .
  • At the Telefon: +49 (0)40 88 90 100
  • Per E-Mail: toplicht (at) toplicht.de
  • Per Fax: +49 (0)40 88 90 1011